Cancellation rights

The customer has the right to cancel a contract within 14 days without stating any reason. The statutory cancellation period is 14 days starting from the day when the customer or a third party, who is not the carrier, has taken possession of the items or, in the case of part deliveries, the final item.

Beyond the statutory cancellation period graffiti-guys voluntarily grant you an extended cancellation period amounting in total to 21 days for the articles which are also subject to the statutory cancellation right.

This cancellation rights must be exercised by informing us,


Empire Distribution Handels G.m.b.H.,

Rainerstrasse 5, 5020 Salzburg


Fax: +43 (0) 43 662 87 12 43 10

E-Mail: office@graffiti-guys.com

by means of an unequivocal declaration (e.g. by a letter sent by post, fax or e-mail) of your decision to cancel this contract. To this end the customer may use the standard cancellation form. However, this is not obligatory.

To observe the cancellation period it is sufficient for the customer to send the statement of his wish to exercise his cancellation rights before the expiry of the cancellation period.

Consequences of cancellation

If the customer cancels this contract, graffiti-guys has to return to the customer any payments which graffiti-guys has received from the customer, including delivery costs (with the exception of any supplementary costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), without delay and at the latest within fourteen days from the day on which notice of your cancellation of this contract was received by graffiti-guys. For this repayment graffity-guys shall use the same means of the customers payment employed for the original transaction, unless expressly agreed otherwise with the customer; on no account will the customer incur any financial charge on the part from graffiti-guys on account of this repayment.

Graffiti-guys may refuse any repayment until they have received back the goods or until the customer has provided proof that he has sent back the goods depending on whichever is earlier.

The customer must send back or hand back the goods without delay, and in any case at the latest within fourteen days from the day he unformed graffiti-guys the cancellation of this contract, to:

Empire Distribution Handels G.m.b.H.,

Rainerstrasse 5, 5020 Salzburg



The time limit is observed if the customer dispatches the goods before the end of the fourteen day period.

If the customer is unable to restore or return to graffiti-guys anything provided for service or usage (e.g. benefits of use) or can only do so in part or in a deteriorated condition, the customer must provided appropriate compensation. For the deterioration of the material and for usages made by the customer must only provide compensation in as far as the usages or the deterioration are the consequence of employing the material in a way that goes beyond its tested features and functioning. By ‘Tested features and functioning’ graffiti-guys means the testing and trying out of the particular item, as is possible or normal for example in the shop context.

The cancellation right does not exist in the case of the following contracts unless the parties have agreed otherwise:

    Contracts for the delivery of goods which are not pre-manufactured and the specification for the production of which is determined by the individual choice of the consumer or which are clearly customized for the individual needs of the consumer.

    Contracts for the delivery of sealed goods which for reasons of health protection or hygiene are not suitable for returning if the sealing has been removed after delivery.

    Contracts for the delivery of goods if these by reason of their nature have been inseparably intermixed with other goods after delivery.

    Contracts for the delivery of audio or video recordings or computer software in sealed packaging if the sealing has been removed since delivery.

    Contracts for the delivery of newspapers, periodicals or illustrated magazines with the exception of subscription contracts.


Items that can be sent by parcel are to be sent back at graffiti-guys risk. The customer bear the direct costs of the return of goods.